Customer Success Specialist
Long Contract - Hybrid Working - Complimentary Breakfast
12 Oct 2023
Our client is a global SaaS type company with a range of software products supplying the FinTech market. UK headquarters in central London. They are now seeking a Customer Success Specialist to work in partnership with Account Managers.
This is an 18 month contract initially with 1-2 days in their offices in London.
Activate customer subscriptions and increase & accelerate adoption of other products.
Support customers from the start of their entire journey
Help develop the approach to customer activation and retention.
Ability to build urgency in customers to activate and use their subscriptions.
Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
Experience delivering software-based product onboarding or training.
Possible temp to perm